This Restaurant does not accept bookings.
I stayed four nights at Grand Hyatt Amman. Room was nice, very clean, comfortable bed, shower and bathroom. Breakfast buffet I much liked and had a nice selection of local and international food. Staff was very friendly specially Mr. Suhaib was very gentility. But there was a reception lady called Sara which was very tuff and a rude lady and her behavior was very bad. I recommend moving her to the back services.
Very nice hotel and even better service. The manager Mohammad responded promptly to an issue we were having with requesting an electricity converter. Although the problem was not fixed, he definitely spent several hours trying to help us before it was realized the hotel did not have a converter. It’s also nice all the managers wear suits even in July. Speaking of which the hotel was well air-conditioned and often times just a bit chilly which was amazing when coming back from shopping the downtown streets of Jordan. The hotel itself is well-kept and very clean, going through the side door for security is a must in Jordan and every reputable hotel has this feature. The fitness center, outdoor and indoor pools are a good size. What’s really nice is the hotel doesn’t allow any parties at the pool in the evening so you do not hear any noise. Our room overlooked the pool and the outdoor terrace which was nice so we could have the view without the nuisance. Also an absolute must the hotel rooms are soundproof. Interestingly, I noticed anytime we put trash outside the door even during odd hours it was picked up shortly. I think the cleaning staff is always cleaning and does a good job. One of my only pet peeves with the hotel is that when you order room service they bring a tray instead of a cart so you don’t really have a good area to have dinner except by using the work desk. I also thought the design of the bathroom was well thought through, I often find hotels where the shower water runs into the rest of the bathroom, here the shower was enclosed next to the bathtub with a good area to stand in and the seal kept the water from running into the rest of the bathroom. For individuals with club access like myself it is very nice set up on the ninth floor and the manager Ali takes care to make sure everybody is well received and taken care of. For example I needed to have several work documents printed but did not want try and to log into the hotel computer and chose instead to send an email to Ali who would print them for me. The happy hour is from 6 to 9 PM and they always have a good assortment of snacks and tapas type meals. Even though this is an Islamic country alcohol is allowed in the Hyatt hotel, and as an American I was quite relieved! This is probably my fourth visit to Amman, but my first time staying at the Hyatt. Now I know for my return trips this is my hotel- home away from home.