The WORST experience ever! If you want to get scammed and waste hours of your trip arguing with the front desk staff about fraudulent transactions on your account then this is the place for you. We checked into the hotel as a family of 12 with 6 rooms. After flying over 10 hours we decided to relax at the hotel and have dinner at the restaurant. When the bill came, the waiter charged us $3,000 instead of $300 but told us that they will refund it right away and apologized. We understand mistakes happen and since this is not a small hotel but a large, reputable hotel, we trusted that they would take care of it. The next morning another $3000 charge posted on the credit card. Over $6,000 charged for a $300 dinner!!! The front desk staff and management did NOTHING to make up for this mistake and there was no sense of urgency to rectify the situation. We had a reservation for 5 nights and it is now checkout time and this issue is still not resolved! One of the charges has dropped but not the other. Not only is there a $3000 charge still on my account but they do not care to do anything to makeup for the huge mistake they made but they want us to give them the card to charge us for the room (which we already did at check in) to check out. Scam after scam and they do not care!!! There are numerous people at the desk disputing charges made to their account so we are not the only ones. What we thought was a reputable hotel turned out to be a nightmare!!! Do yourself a favor, stay somewhere else and spare yourself the headache!
The hotel is very dated and it really needs to be renovated, also they did not recognize my Hyatt status similar to what I get at other Hyatt hotels. The hotel staff were always in a rush and very unprofessional with customers. The hotel system had a problem during our check in time which made it takes so long to get our room and the reception area was very crowded with many guests and I believe it is because of the same issue. The rooms were spacious however it looks very dated. Overall I will not recommend this hotel as the hotels next door has better recently renovated rooms with better service.